Best practices
- PROCESS VS. OUTCOME GOALS
- WHY GRATITUDE WORKS
- OPPORTUNITY = MOTIVE
- HOW TO COMBAT RUMORS/GOSSIP
- BEST PRACTICES
- DON'T TAKE IT PERSONAL
- CUSTOMER'S POV
- TRUTH TELLERS
- TEAM BASED ROLES
- COMMON GOALS
- TO DO: FIND A MENTOR
- TO DO: PEER ADVISORS
- ON-BOARDING W/STANDARDS
- JOB SHADOWING
- BENCHMARK PEERS
- MONDAY KICKOFFS
- PRACTICE GRATITUDE
- HUNT THE GOOD STUFF
- HOW LEADERS PROMOTE INCLUSION
- GENDER INCLUSIVE LANGUAGE
- HOW LEADERS ENGAGE
- BE A MATCHMAKER
- PRIORITIZE & FOCUS
- CELEBRATE PROGRESS
- HOW TO ENGAGE WITH FEEDBACK
- GIVE GROUP FEEDBACK
- USE POLITICAL INFLUENCE
- MANAGEMENT COACHING DEFINED
- HOW TO INFLUENCE
- CREATE A SENSE OF URGENCY