'When teams are falling apart, it's because they think they can win as individuals. They don't feel accountable as a group, and they're overly focused on personal outcomes. Personal accountability is important, but it can't come at the expense of the team.
You need to clarify how each member is accountable to the team and you do this in team settings. Just ask each member to voice out loud their accountability to the team.
Teams need mutual accountability, and they need your permission to hold each other accountable. Make sure you're giving individual feedback in your one-on-one's and use group settings to focus on team feedback. In team settings, recognize people for their contributions to the team and hold up your team players as role models.
When your team underperforms, hold the team accountable. Ask the team to self-assess. Now you're going to facilitate that conversation, but let them do the talking. This is going to flush out some of the dysfunction. Then ask the team what they're going to do about it. This is a really good way to identify your team leaders.
Teams don't have to like each other, but they do have to respect one another. And they have to be accountable to one another. You want your team to self-govern. That means they hold each other accountable and it means they work out their differences together. It also means they lift each other up.
These are standards you need to set for your team and standards you need to hold the team accountable for. Teamwork isn't easy. It's a skill. It's a skill you need to reward and promote.
One final thought. If someone is not willing to be a good teammate, don't make an exception. You have to make them an example. I don't care how good they are individually. If you make exceptions for their bad behavior, they'll drag the team down."
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