"If people aren't responding the way you want, you have to make them feel more accountable. And you start by holding yourself more accountable.
People don't just suddenly feel accountability. There are certain emotions they have to feel before they feel accountable to you. And you're the only one that can trigger those emotions in them.
There are certain leadership behaviors that trigger emotions in people. Things like,
- When you hold yourself accountable, people feel a sense of obligation back towards you.
- When you simplify your expectations, they feel more prepared.
- When you empower people, they feel more ownership.
- When you give timely feedback, they feel more relevant.
- When you're consistent, they feel more certain.
- When you give them responsibility, they feel more included, more important.
- When you explain your decisions, they feel more respected.
- When you make an effort with people, they feel more gratitude.
- When you're painfully honest with them, they feel more trust.
When people feel these emotions, things like ownership, gratitude, trust, and respect, they're going to feel a sense of accountability. These are the behaviors you should hold yourself accountable for. You can't demand accountability, but you can hold yourself accountable. Demand more from yourself, and you're going to get more from your people.
You have a relationship with every employee, and relationships are a two-way street, and every relationship is based on mutual accountability. You're going to get what you give and reap what you sow. So if someone's not responding to you, look inward first."