An "expectation" is a strong belief that something will happen or be the case.
- Managers often have unrealistically positive expectations of others
- They over estimate their leadership influence and relationship strength
- Expectations are often implied vs. explicitly acknowledged by the employee
HOW EXPECTATIONS INFLUENCE YOUR MINDSET
- The "nature" of your expectations range from positive to negative
- The "accuracy" of your expectations range from realistic to unrealistic
- The accuracy & nature of your expectations compound
- They influence your perception, emotion & behavior
UNREALISTICALLY POSITIVE EXPECTATIONS
- "They know what they're doing"
- "People understand what I mean"
- "They know what I expect"
- "They know where they stand"
- "They know I appreciate them"
- "They'll let me know when they need help"
HOW TO MANAGE YOUR EXPECTATIONS OF OTHERS
- Acknowledge - own your expectations of others
- Reflect - are your expectations reasonable?
- Test - look for evidence to support the expectation
- Verbalize - always share your expectations
- Explain - share the "why" behind your expectation
- Listen - consider and incorporate the employee's input
- Reinforce - use feedback to amplify the expectation
COACHING POINT - no one rises to low expectations.