HEADLINES
- Standards are the expected norm applied to everyone
- Expectations are placed on individuals
- Expectations should be explicitly defined and acknowledged by the employee
EXAMPLE OF MEETING STANDARDS & EXPECTATIONS
| Standard applied to all | Expectation placed on mgr. |
| Be on time | Open meeting 5-minutes early |
| Come prepared | Distribute agenda in advance |
| Pay attention | Ensure everyone participates |
| Camera's on | Present the right image |
| Avoid multi-tasking | Stick to the agenda |
| End on time | End early when possible |
COACHING POINTS
- People are held accountable for expectations
- Feedback should be based on expectations
- Feedback is an observation based on expected behavior
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