Meeting standards  

1. Be on time
2. Come prepared 
3. Pay attention 
4. Camera's on (Zoom) 
5. Avoid multi-tasking 
6. End on time

Communication standards 

1. No surprises!
2. Give bottom line up front
3. Say more w/less
4. Listen more than talk 
5. Never hide behind email 

Performance standards

1. Performance targets (budgets) are the norm
2. Performance should continuously improve 
3. Performance shortfalls require remediation plan

KEY POINT - employees often misinterpret a performance target as exceeding expectations. 

Interpersonal standards 

1. Be open & curious 
2. Demonstrate empathy 
3. Be courteous (nice) & respectful 
4. Always tell the truth 
5. Fulfill your commitments 

Leadership standards 

1. Create a positive, inclusive work environment 
2. Attract, develop & retain talent 
3. Promote employee wellness 
4. Role model the behavioral standards 
5. Achieve performance objectives

Decision making standards 

1. Use data & fact-based approach
2. Avoid indecision
3. Acknowledge & fix bad decisions 
4. Evaluate & own your decisions 
5. Explain your decisions 
6. Support the decision makers & decision making process 

Problem solving standards 

1. Treat problems as learning opportunities 
2. Include the right people
3. Identify the root cause
4. Never ignore the elephant in the room 
5. No band aides! 

Process standards 

1. Document the key processes
2. Adhere to best practices 
3. Measure process 
4. Continuously improve processes

Work ethic standards 

1. Outwork the competition 
2. Act w/urgency 
3. Avoid over work 

Behavioral standards

1. Zero tolerance for bullies
2. Zero tolerance for any/all inappropriate behavior
3. Avoid rumors or gossip

Cross functional standards 

1. Understand & respect the priorities of others 
2. Share your priorities 
3. Establish & build on common ground
4. Identify & resolve competing priorities 

Change mgmt. standards

1. Be open to change 
2. Assume positive intent
3. Participate & facilitate 
4. Role model the new behaviors