HEADLINES
- Standards should reflect your company's values
- Your standards define your leadership style
- Your standards should be documented and easily referenced
- Standards can evolve over time
HOW TO DEVELOP STANDARDS
- Use the list below as a thought starter
- Be thoughtful about standards - don't rush the development process
- Choose standards that you're willing to promote and enforce
- Preview and align w/your boss
EXAMPLES OF STANDARDS
Meeting standards
- Be on time
- Come prepared
- Pay attention
- Camera's on (Zoom)
- Avoid multi-tasking
- End on time
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Communication standards
- No surprises!
- Give bottom line up front
- Say more w/less
- Listen more than talk
- Never hide behind email
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Performance standards
- Performance targets (budgets) are the norm
- Performance should continuously improve
- Performance shortfalls require remediation plan
KEY POINT - employees often misinterpret a performance target as exceeding expectations.
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Interpersonal standards
- Be open & curious
- Demonstrate empathy
- Be courteous (nice) & respectful
- Always tell the truth
- Fulfill your commitments
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Leadership standards
- Create a positive, inclusive work environment
- Attract, develop & retain talent
- Promote employee wellness
- Role model the behavioral standards
- Achieve performance objectives
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Decision making standards
- Use data & fact-based approach
- Avoid indecision
- Acknowledge & fix bad decisions
- Evaluate & own your decisions
- Explain your decisions
- Support the decision makers & decision making process
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Problem solving standards
- Treat problems as learning opportunities
- Include the right people
- Identify the root cause
- Never ignore the elephant in the room
- No band aides!
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Process standards
- Document the key processes
- Adhere to best practices
- Measure process
- Continuously improve processes
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Work ethic standards
- Outwork the competition
- Act w/urgency
- Avoid over work
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Behavioral standards
- Zero tolerance for bullies
- Zero tolerance for any/all inappropriate behavior
- Avoid rumors or gossip
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Cross functional standards
- Understand & respect the priorities of others
- Share your priorities
- Establish & build on common ground
- Identify & resolve competing priorities
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Change mgmt. standards
- Be open to change
- Assume positive intent
- Participate & facilitate
- Role model the new behaviors
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COACHING POINT - you can use standards situationally. Standards can/should be revisited frequently. Use standards as a coaching tool when employees are facing particular challenges.
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