Nobody likes giving negative feedback.
So don't think of it as negative feedback.
Think of it as coaching feedback. Why?
- Coaching feedback has positive intent.
- It focuses on correctable behaviors.
- It helps people avoid negative consequences.
- It improves on outcomes.
The coaching feedback formula -
- STEP 1: Positive intent - Before you give constructive criticism, sell the benefit. Clarify the opportunity up front. It grabs attention and shows you care.
- STEP 2: Coaching feedback - Focus on the correctable. Address behavior w/in their control. Explain what you've observed. Be crystal clear.
- STEP 3: Negative consequence - Describe the unintended consequence. Explain how the correctable behavior is holding them back.
- STEP 4: Positive consequence - Dangle the carrot. Explain how the coaching feedback benefits them.
- Positive intent - "I think your presentation style can be even better..."
- Coaching feedback - "I've noticed you tend to ramble on a bit after your point's made..."
- Negative consequence - "...That can cause people's minds to wander."
- Positive consequence - "The less you say, the less there is for people to process."