Culture isn't defined at an off-site retreat.
Culture is defined in the heat of battle.
"Culture" is how a company behaves under stress.
You don't really know someone (or company) until you watch them under stress.
Every company has two cultures - 1.) the one they say they have; and 2.) the one they really have.
THE "WHAT THEY SAY" CULTURE | THE "WHAT THEY HAVE" CULTURE |
Conceived at off-site retreats | Emerges during heat of battle |
Based on aspirational values - ex. "integrity", "respect", "honesty", "diversity", etc. | Based on learned behaviors - ex. "this is how things get done here" |
Endorsed by senior executives | Endorsed by middle management |
Way to position company, promote brand and recruit employees | Way to solve problems, deal w/setbacks, address underperformance |
Learned through interviews, web site and company events | Learned through daily observation and experience |
Comfortable to discuss | Uncomfortable to discuss |
Gives people reason to join 😀 | Gives people reason to leave 😟 |
KEY POINTS
- Culture is the reflection of management's shared beliefs.
- These beliefs influence management's decisions, priorities and actions ("behaviors").
- Problems, setbacks and poor performance trigger the most visible management behaviors.
- Employees respond to management's most visible behaviors.
- The collective response of employees to management behaviors is "culture".
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