Culture isn't defined at an off-site retreat.
Culture is defined in the heat of battle.
"Culture" is how a company behaves under stress.
You don't really know someone (or company) until you watch them under stress.
Every company has two cultures - 1.) the one they say they have; and 2.) the one they really have.
|THE "WHAT THEY SAY" CULTURE||THE "WHAT THEY HAVE" CULTURE|
|Conceived at off-site retreats||Emerges during heat of battle|
|Based on aspirational values - ex. "integrity", "respect", "honesty", "diversity", etc.||Based on learned behaviors - ex. "this is how things get done here"|
|Endorsed by senior executives||Endorsed by middle management|
|Way to position company, promote brand and recruit employees||Way to solve problems, deal w/setbacks, address underperformance|
|Learned through interviews, web site and company events||Learned through daily observation and experience|
|Comfortable to discuss||Uncomfortable to discuss|
|Gives people reason to join 😀||Gives people reason to leave 😟|
- Culture is the reflection of management's shared beliefs.
- These beliefs influence management's decisions, priorities and actions ("behaviors").
- Problems, setbacks and poor performance trigger the most visible management behaviors.
- Employees respond to management's most visible behaviors.
- The collective response of employees to management behaviors is "culture".
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