A "clarity check" is an effective way to combat employee burnout.
KEY POINTS - Burnout is the result of prolonged exposure to stress. It's a cycle.
First - uncertainty creates doubt.
Second - when people doubt what they're doing, why they're doing it, or how they're doing it...they will stress out.
Third - burnout creates even more uncertainty and doubt.
It's a reinforcing loop. And the cycle repeats until it's broken.
COACHING POINT - signs of burnout present a leadership, moment-of-truth. The best technique in this coachable moment is a clarity check.
SO WHAT'S A CLARITY CHECK?
- Purposeful communication - there's a specific reason behind the interaction
- Short, 2-way conversation - think of it as a "check-in" or "touch-base"
- Scheduled or ad hoc - it works in just about any situation
- Specific objective - to remove doubt about priorities (the "what"), doubt about motivation (the "why") & doubt execution (the "how")
- Be consistent - make this a normal form of interaction
- Prioritize the near term - focus on today/tomorrow vs. next week/month
- Be informal - keep it relaxed and collaborative
- Be empathetic - open the door with, "How's it going today?"
- Questions vs. statements - instead of "focus on this..." use "what's today's focus?"
- Listen intently - encourage them to think out loud
- Eliminate the clutter - "doubt" is clutter. Doubt as to "what", "why" and "how"
- Be supportive - ask, "How can I help?" or "What do you need from me?"
COACHING POINT - Clarity checks often lead to pep-talks!
COMMON AREAS OF DOUBT (CLUTTER)-
- Focus - where do you want their attention?
- Priorities - what do you want them to value most?
- Standards - what does success look like?
- Expectations - what should the employee anticipate?
- Accountability - how are you going to evaluate the employee?
COACHING POINT - fast growth companies often develop a high-stress culture. It's your job to weed the garden...remove the clutter...to clarify.
REMEMBER - there's 2-types of "tired".
There's the type of tired where you feel unproductive, question "what's the point?", and begin to doubt your abilities. That's the type of tired that causes burnout.
Then there's the type of tired where you feel productive, motivated and confident. That's the type of tired that keeps people engaged.
A good clarity check eliminates the clutter. It removes doubt. It crystalizes the "what", "why" & "how".
©️2019-2020 MentalNotes Search LLC