CAUTION - Don't use promises to reassure employees! 

Half-baked promises aren't reassuring. Employees aren't stupid. In VUCA times, they know there's little you can promise. 

A healthy relationship with your employees is the best way to reassure them. 

Research suggests employees want leaders that develop - 

• Trust - the employee views you as being honest 
• Empathy - they believe you care about how they feel 
• Stability - you're consistent and reliable 
• Hope - you make them feel more optimistic 

Do this 

• Be visible - because your absence will raise questions and uncertainty  
• Listen - because people need to vent 
• Up the feedback - because it suggests their work still matters 

Don't do this 

• Don't sugar coat - because employees will read that as a lack of empathy 
• Don't over commit - because it will harm your credibility