What ∙ How ∙ Why

Most managers focus on the "what". This is what I need you to do. When you adopt a process mentality, you focus on the "How" and the "Why". 

• "What" refers to an outcome. 
• "How" refers to each step in the process. 
• "Why" refers to the reason and motivation for each step.

When you focus solely on the "what", the outcome is left to chance. 

• The employee may misinterpret the desired outcome 
• Employees will "reinvent the wheel" and use trial and error 
• You're forced to inspect multiple, personalized processes 
• Best practices may not be adopted 
• Problem solving requires the dissection of each person's approach