PEP-TALK BEST PRACTICES  

1. Tune in - you have to see, hear and feel their angst  
2. Practice - verbal persuasion is skill
3. Keep it short - less is more...don't talk 'em to death  
4. Forget the "rah-rah" speech - they don't need happy talk
5. Keep it real - tackle the issues head on 
6. Use their language - talk in terms they understand 

Acknowledge 

Let the person/people know they've been heard. 

1. Label their emotions - ex. "Listen, I know you're anxious"
2. Use their perspective - ex. "A lot of things are up in the air"
3. Accept their perception - ex. "I get why you're concerned."

Be directive   

The more precise you can be the better. 

1. Clarify the opportunity - "I want you to feel good about today."
2. Explain what needs to happen - ex. "Focus on immediate opportunities."
3. Focus on a baby-step - ex. "Start with easier, quick-wins, then take a little break and tackle some of the tougher stuff."

Connect the dots

Explain what your direction does for them. 

1. Explain the "why" - ex. "You'll build momentum and get your groove back."
2. Explain the opportunity - ex. "You'll feel more productive."