PEP-TALK BEST PRACTICES
- Tune in - you have to see, hear and feel their angst
- Practice - verbal persuasion is skill
- Keep it short - less is more...don't talk 'em to death
- Forget the "rah-rah" speech - they don't need happy talk
- Keep it real - tackle the issues head on
- Use their language - talk in terms they understand
Let the person/people know they've been heard.
- Label their emotions - ex. "Listen, I know you're anxious"
- Use their perspective - ex. "A lot of things are up in the air"
- Accept their perception - ex. "I get why you're concerned."
The more precise you can be the better.
- Clarify the opportunity - "I want you to feel good about today."
- Explain what needs to happen - ex. "Focus on immediate opportunities."
- Focus on a baby-step - ex. "Start with easier, quick-wins, then take a little break and tackle some of the tougher stuff."
Connect the dots
Explain what your direction does for them.
- Explain the "why" - ex. "You'll build momentum and get your groove back."
- Explain the opportunity - ex. "You'll feel more productive."