Do’s

• Acknowledge (empathize with) the uncertainty 
• Focus on today’s battle (not the war)
• Encourage people to "worry out loud" (then refocus on immediate precautions) 
• Hold people accountable for today 
• Focus on what’s accomplished and what’s next 

Don’ts 

• Discount the uncertainty 
• Focus on long term goals 
• Tell people “only worry about what you can control”
• Focus on longer term accountability 
• Hyper-focus on multiple steps yet undone