Do’s
- Acknowledge (empathize with) the uncertainty
- Focus on today’s battle (not the war)
- Encourage people to "worry out loud" (then refocus on immediate precautions)
- Hold people accountable for today
- Focus on what’s accomplished and what’s next
Don’ts
- Discount the uncertainty
- Focus on long term goals
- Tell people “only worry about what you can control”
- Focus on longer term accountability
- Hyper-focus on multiple steps yet undone
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