Most managers agree - an employee with a good attitude does good work.
It's easy to attribute bad work to bad attitudes. Sometimes that's true, but more often than not its a cop out.
The mistake many managers make is believing that "attitude" is a personality trait. It's not.
An attitude is an opinion people form. That opinion can be favorable or unfavorable.
Attitudes change. And the greatest influence on an employee's attitude is their boss.
There are 4 attitudes that lead to high performance. The boss creates an environment that influences how people feel about -
- You (the boss)
- The job
If the environment you create makes the employee feel good about you, their co-workers, the job and themselves they'll do what you want. If you don't, they won't.