Listening - questions that work 

• "How are you feeling?"
• "What the problem?" 
• "Why do you think that?"  
• "What's your best option?"

Empathizing - statements that work 

• "I understand why you feel that way." 
• "It's a tough situation."
• "I get where you're coming from."

Reframing - statements that work

• "Can I offer something?"
• "There's a different way to look at this" 
• "Here's how I see it"

Directing and Connecting - statements that work 

• "I need you to ___________, because___________."
• "If you_________________, you'll_______________." 
• "I would start by_____________________, because_____________."