Listening - questions that work
- "How are you feeling?"
- "What the problem?"
- "Why do you think that?"
- "What's your best option?"
Empathizing - statements that work
- "I understand why you feel that way."
- "It's a tough situation."
- "I get where you're coming from."
Reframing - statements that work
- "Can I offer something?"
- "There's a different way to look at this"
- "Here's how I see it"
Directing and Connecting - statements that work
- "I need you to ___________, because___________."
- "If you_________________, you'll_______________."
- "I would start by_____________________, because_____________."
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