Leadership fundamental #4 - Managing performance  

The basics 

• If left unchecked, people will stray off course (to "Points C/D/E")
• You can't manage performance that you don't observe 1st hand 
• The most effective coaching is real time 
• People crave feedback and want to know where they stand 

The key 

• You have to constantly focus/observe/correct the process leading to the result (vs. the end result or performance outcome)

"Focus on the result and you win once. If you focus on the process you'll win over and over." 

3 steps 

• Monitor work 
• Give constant feedback
• Coach