Leadership missteps are even easier to make during a major disruption. 

Common mistakes 

• Hiding in office - we don't have all the facts and don't want to seem ill-informed, so we avoid the team. Your absence allows rumors/gossip to flourish and gives people even more cause for concern.  
• Lowering expectations - we empathize by being less demanding. This actually enables the freeze response and confirms people's worst assumptions.