Leaders need to receive ongoing feedback form customers and suppliers.
Key points
- Teams have customers and suppliers
- Customers receive your team's work product
- Suppliers provide your team work product
- Customers/suppliers can be internal or external
- Customers/suppliers should be the focus of your common goals
- Customer/supplier feedback is an important part of your leadership system
- Customer/supplier feedback should be a role you identify on the team
Comments
0 comments
Please sign in to leave a comment.