Managing bad news is a multi-step process. If you can't lead people through bad news - you can't lead.
The steps
- Accept your role
- Manage your coping
- Deliver the message
- Let people vent
- Be empathetic
- Listen for thinking traps
- Help people reframe the situation
- Help your team cope
- Deal with rumors & gossip
- Refocus on common goals
- Hold people accountable
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