KEY POINTS  

1. Leaders face common, recurring challenges. 
2. Challenges often put leadership skills on display. 
3. A challenge that puts skills on display is a "moment of truth". 
4. Employees use moments of truth to judge leaders. 
5. Employees follow leaders that are empathetic, trustworthy and consistent. 
6. Each moment of truth offers chance to empathize, develop trust and show consistency. 

Common "Moments of Truth"

• You're stressed out - ex. Does your style change (consistency)? 
• Your team is underperforming - ex. Do you acknowledge the challenges (empathy)? 
• An employee needs a pep-talk - ex. Do you give thoughtful, honest feedback (trust)?
• You're sharing bad news - ex. Do you acknowledge how people feel (empathy)? 
• People are resisting change - ex.  Do you hold everyone accountable (consistency)?
• Morale drops - ex. Do you listen and address the negative feelings (empathy)?
• Your team has a setback - ex. Do you give candid direction and avoid finger pointing? (trust) 

Your responses are driven by your behavioral patterns.

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