You have to get your people thinking about challenging situations in the most productive fashion possible.  

What happens when the sh*t hits the fan - 

• People cope with challenging situations by trying to understand them 
• They find meaning by explaining or "framing" the situation 
• The explanations/frames they use are often negative and inaccurate 
• Rumors & gossip can influence their perception 
• These negative thoughts lead to negative, misguided & unproductive behaviors 

How to reframe - 

• Listen for thinking traps 
• Dispute the inaccurate or wildly speculative assumptions 
• Manage the rumors & gossip 
• Offer more rational or logical explanations