You have to get your people thinking about challenging situations in the most productive fashion possible.
What happens when the sh*t hits the fan -
- People cope with challenging situations by trying to understand them
- They find meaning by explaining or "framing" the situation
- The explanations/frames they use are often negative and inaccurate
- Rumors & gossip can influence their perception
- These negative thoughts lead to negative, misguided & unproductive behaviors