Front line employees are the hardest to keep fully engaged in their work. 

• They have little say in the decisions that impact their work
• They are expected to follow specific processes and work flows
• They do the same things over and over 

It's much easier to keep employees engaged when you can include them in decisions, empower them to work as they see fit, and offer different and interesting growth opportunities. So how do you keep front line employees engaged? 

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