- Difficult co-workers are good at yanking your chain
- Bullies often make provocative statements
Don't get emotional. If you take their sarcasm, negativity or attacks personally you're going to react emotionally.
Keep in mind
- Difficult people are generally difficult to everyone - not just you!
- They often look to irritate you - so don't give them that power.
- Once they see that you're NOT irritated, they often back off.