Giving and receiving feedback is much easier when people expect it!
Infrequent feedback has 2 unintended consequences -
- Employees assume you don't care...which makes it easy for them to disengage
- When you do give feedback, people immediately assume they've done something wrong
There's 2 types of feedback -
- Positive - which people like to hear! Examples are recognition, positive reinforcement, validation & affirmation.
- Negative - a.k.a. "constructive criticism" and what people don't like to hear!
However, negative feedback represents an immediate opportunity to improve. Positive feedback makes us feel good, but it doesn't make us any better.
Expectations to set -
- Balanced feedback - because you want to help them grow as quickly as possible
- Timely feedback - because you want them to learn in the moment
- Honest feedback - because sugar-coating is confusing
- Focused feedback - you're not mixing positive & negative feedback
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