How to resolve internal conflicts
- Manage your emotions - don't act on negative emotions
- Avoid email - make every effort to get face-to-face
- Assume positive intent - the other side is likely doing their job
- Don't personalize - this isn't about you or them
- Self assess - defend against stereotyping & mind reading
- Build common ground - align on a common objective
- Listen & clarify - hear & understand the other point of view
- Brainstorm together - generate solutions as a team
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