How to resolve internal conflicts 

• Manage your emotions - don't act on negative emotions 
• Avoid email - make every effort to get face-to-face
• Assume positive intent - the other side is likely doing their job
• Don't personalize - this isn't about you or them 
• Self assess - defend against stereotyping & mind reading 
• Build common ground - align on a common objective 
• Listen & clarify - hear & understand the other point of view
• Brainstorm together - generate solutions as a team

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