- Expectations, feedback & accountability are based on standards
- A standard is a level of quality used to measure, compare and evaluate performance
- Standards should be well documented and constantly promoted
Q.) Aren't standards and expectations the same?
A.) No. Everyone is held to the same standard. Individuals are held to expectations. Standards are developed objectively and applied evenly. Expectations are subjectively based on what you believe the individual is capable of doing. You compare individuals to the standard.
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