The purpose of listening is to understand...

• How people perceive the situation 
• The way they're interpreting their perceptions (their assumptions)
• The emotions triggered by their assumptions, and... 
• How they intend to act on their emotions  

Strategic listening requires a sincere, empathetic interest in the person's unique point-of-view. 

PRACTICE TIP - listen more deliberately and be slower with your responses. Don't think of what you're about to say while the person is talking. How do they feel? Why? 

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