The purpose of listening is to understand...
- How people perceive the situation
- The way they're interpreting their perceptions (their assumptions)
- The emotions triggered by their assumptions, and...
- How they intend to act on their emotions
Strategic listening requires a sincere, empathetic interest in the person's unique point-of-view.
PRACTICE TIP - listen more deliberately and be slower with your responses. Don't think of what you're about to say while the person is talking. How do they feel? Why?
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